All transactions, those have failed and we have received payment confirmation from the payment gateway, will be automatically tried again and a confirmation message will be sent on your registered mobile number about successful transaction. If we are unable to process such Top-up, Recharge, Bill Payment request due to any technical problem a refund process will be start within 48 hours. ( Note : that refund process concerned with the bank may take 5 - 7 working days to post a credit to your account.)

It is a automatic process and will be followed in all cases, however in such cases when you have received a success confirmation but not received a recharge or any equal case then you can submit a concern on our contact us page. These type of requests will be accepted only after 8 days of the transaction.Note, in all cases our liability is only to providing you a valid recharge or refund to the range of payment we received. We shall not be responsible or liable for any other claim arising of a failed recharge on our system.Note that, telestore.co.in is not responsible or liable for any kind of fraud or cyber crime done by any user or somebody else.

We as telestore.co.in do not ask for any bank details from any card holder. It is your own responsibility of user to secure their personal or banking details. These type of claims for refund will not be entertaine by Multi recharge api -Tele Store

Refund is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same refund policy.

Telestore policies and rules are the common guidelines that create a safe, trusted and fair trading environment for all telestore.co.in members. To promote a safe and trusted trading environment, Telestore.co.in enforces these polices and rules.

User agreement. This is the most important telestore.co.in policy and rule document. All members are responsible for reviewing and understanding Telestore' policies and all applicable laws and regulations contained in this legal contract.

Rules for Everyone. General policies applying to all telestore.co.in members, Telestore employees and telestore.co.in. This section includes rules that protect your privacy and your identity. Learn more about issues like the use of profanity, unsolicited email (spam) etc.

Prohibited and Restricted Items. There are many items that are restricted to sell online at Telestore.co.in, such as liquor, adult content/material, banned items such as ivory etc? Find out in our comprehensive list of banned and restricted items.

Keyword Spamming Policy. This policy is designed to restrict merchants not to abuse brand names as keywords in product listings to drive attention.

Links Policy - This policy is designed to restrict merchants to inappropriately add links in its product listings or online storefront to move traffic away from Telestore.

All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account you purchase Recharge for and all charges that result from those purchases. Telestore is not responsible for any purchase of Recharge or Bill payment for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site/Mobile Application, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details - the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. Telestore shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 72 working Hours in the Telestore Wallet from the date of receipt of your email.

ALL SALES ARE FINAL: REFUND POLICY

All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account you purchase Recharge for and all charges that result from those purchases. Telestore is not responsible for any purchase of Recharge or Bill payment for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site/Mobile Application, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details - the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. Telestore shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 72 working Hours in the Telestore Wallet from the date of receipt of your email.